Evidence strategy · AI evaluation
The workflow could write a convincing answer. My job was to check whether its sources actually supported it — and to document where researcher judgement was still needed.
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Mobile product · Usability research
Five professional drivers tried the complete parking journey. The overall score was positive; the session recordings showed exactly where the product still made them stop and guess.
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Mixed methods · Human factors
Twenty-one people used the remote parking system more than once. Repetition showed which early mistakes disappeared and which problems still affected trust.
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Concept evaluation · Conversational UX
I ran two rounds of testing on animated assistant states. The first changed what we tested in the second; preference alone was never treated as proof of comprehension.
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Research programme · Service experience
Waiting, boarding and travelling raised different questions, but passengers experienced one journey. The handovers between those moments exposed the most useful problems.
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Evidence synthesis · Evaluation design
Ongoing research connecting structured evidence review and technology benchmarking to evaluation criteria, protocols and future empirical studies.
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